Shipping policy

Shipping & Delivery Policy


Thank you for shopping at INFERNOJAW. We are committed to delivering high-quality pet accessories safely to pet lovers worldwide. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Handling Time


  • Processing Time: All orders are processed within 2 to 3 business days (Monday through Friday, excluding standard holidays).

  • Daily Cut-Off Time: Orders placed after 12:00 PM EST will begin processing the following business day.

  • Order Status Updates: Once your order is processed and handed to our shipping carrier, you will automatically receive a tracking link via email.

2. Shipping Rates & Delivery Estimates


We offer Free Worldwide Shipping on all orders with no minimum purchase required.

  • Standard Worldwide Shipping: 7 – 14 Business Days | FREE

  • Order Processing Time: 2 – 3 Business Days

Note: International delivery times may occasionally be affected by customs clearance procedures or local postal delays during peak seasons.

3. Order Tracking


Once your package is dispatched, you will receive a Shipping Confirmation email containing your active tracking number. Please allow up to 48 hours for the shipping carrier to scan your package and update tracking statuses.

4. Address Accuracy & Customs


  • Address Accuracy: Customers are responsible for providing complete and correct shipping details. INFERNOJAW is not responsible for packages returned or misdelivered due to incorrect address information entered during checkout.

  • Customs & Import Duties: International shipments may occasionally be subject to local import taxes or customs duties depending on your country's regulations. These charges are the responsibility of the customer.

5. Damaged, Lost, or Stolen Packages


  • Damaged Items: If your order arrives with damaged pet items or torn packaging, please take photos immediately and contact us at support@infernojaw.com within 48 hours of delivery for a free replacement or refund.

  • Missing Packages: If tracking shows "Delivered" but you cannot locate your package, check around your residence, verify with family members/neighbors, or contact your local post office. If unresolved, notify our support team within 5 days of marked delivery for assistance.

6. Order Changes & Support Response

  • Order Modifications: If you need to modify or cancel an order, please email support@infernojaw.shopwithin 1 hour of purchase.

  • Support Response Time: We guarantee a reply to all customer inquiries within 48 hours.